Aftercare 101 Extentions and Satin Products


A guide for distinguishing, learning about & caring for your curls

FAQs - Hair Extensions Maintenance

Q1: How often should I wash my Cellie's Curls hair extensions? A1: We recommend co-washing (using a clarifying/cleansing conditioner) your Cellie's Curls once a week. Shampooing can be drying to the hair, so it's best to avoid it if possible.

Q2: Do I need to deep condition my hair extensions? A2: Yes, deep conditioning is essential, especially if the hair has been bleached or dyed. We suggest deep conditioning once a week to keep the hair moisturized and healthy.

Q3: How should I detangle my Cellie's Curls hair extensions? A3: Use a wide-tooth comb or a Denman brush to gently detangle your hair extensions. Apply some conditioner and water to help with the detangling process and preserve the natural curl pattern.

Q4: Can I use heat styling tools on my hair extensions? A4: While it's best to avoid excessive heat, if you do use heat styling tools, make sure to apply a heat protectant spray first. Constant heat can damage the natural curl pattern of the hair.

Q5: Should I air dry or blow-dry my hair extensions? A5: Whenever possible, it's recommended to air dry your hair extensions. If you need to use a blow dryer, set it to low heat and cool air to minimize damage.

Q6: Can I comb or brush my hair extensions when they are dry? A6: It's best to avoid combing or brushing through dry hair extensions, as this can lead to shedding and disrupt the natural curl pattern. Only comb or brush the hair when it's damp and conditioned.

Q7: How should I maintain moisture in my Cellie's Curls hair extensions? A7: After co-washing and detangling, apply a leave-in conditioner and seal in the moisture by using a natural oil of your choice. This will help keep the hair moisturized and healthy.

Q8: Should I cut the wefts of the hair extensions? A8: It's advisable not to cut the wefts of the hair extensions before installing them. Cutting the wefts can cause the hair to lose grip and result in shedding.

Q9: What products should I use on my Cellie's Curls hair extensions? A9: Stick to water-based or natural products for your hair extensions. Avoid using excessive amounts of oil or hair grease, as it can weigh down the hair and reduce its natural bounce.

Q10: How should I protect my hair extensions while sleeping? A10: Before going to bed, consider braiding, plaiting, twisting, or roller setting your hair extensions. Wrap them in a silk scarf to minimize tangling and matting and maintain the integrity of the curls.

Please remember, the key to maintaining your Cellie’s Curls is to treat it like your natural hair and you'll absolutely love the condition of the hair. If you need more information on products and ways to use products please just contact us at - we're always happy to help!  


Satin Products Care and Maintenance: A Guide for Hair Extensions

Introduction: Satin products, such as masks, bonnets, pillowcases, scrunchies, and scarves, play a vital role in maintaining the health and longevity of your hair extensions. This guide will provide you with essential tips on caring for your Cellie's Curls satin products to ensure they remain soft, smooth, and effective in preserving your hair extensions.

  1. Washing Satin Products:

    • Check the care instructions: Before washing your satin products, always refer to the care instructions provided by the manufacturer. Different satin fabrics may have specific washing requirements.
    • Hand-wash or machine-wash: Satin products can typically be hand-washed or machine-washed on a gentle cycle. However, hand-washing is usually gentler and helps preserve the fabric's integrity for a longer time.
    • Use a mild detergent: Use a gentle, mild detergent specifically designed for delicate fabrics. Avoid using bleach or harsh chemicals that may damage the satin material.
    • Wash separately: It's best to wash satin products separately from other garments to prevent color bleeding and snagging.
    • Air-dry: After washing, allow your satin products to air-dry naturally. Avoid using high heat or direct sunlight, as it may cause the fabric to lose its smoothness and shine.
  2. Storing Satin Products:

    • Keep them clean: Ensure your satin products are clean before storing them. Any dirt, oils, or residues left on the fabric may lead to staining or deterioration over time.
    • Fold or hang neatly: Fold your satin products neatly or hang them in a designated storage area to avoid unnecessary creasing or wrinkling.
    • Avoid sharp objects: Keep satin products away from sharp objects or rough surfaces to prevent snags or tears in the fabric.
    • Store in a cool, dry place: Choose a cool, dry place to store your satin products. Excessive heat or humidity can potentially damage the fabric.
  3. Additional Care Tips:

    • Minimize contact with hair products: To maintain the cleanliness and quality of your satin products, minimize direct contact with hair products such as oils, serums, or styling sprays.
    • Spot clean when necessary: If you notice any stains or spills on your satin products, spot clean them using a mild detergent and a soft cloth. Gently dab the affected area without rubbing vigorously.
    • Avoid ironing: Satin products are prone to heat damage, so it's best to avoid ironing them. If necessary, use a low heat setting and place a protective cloth between the iron and the fabric.

Remember, proper care and maintenance of your Cellie's Curls satin products are essential to ensure their longevity and effectiveness in preserving your hair extensions. By following these guidelines, you can enjoy the benefits of smooth, satin fabric and protect the integrity of both your hair and your satin products.

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Returns and Refunds

How do I start a return with Cellies Curls?

To begin a return, contact us at INFO@CELLIESCURLS.CO.UK within 14 days of receiving your order. Provide your order number and indicate if you want a refund or exchange.

Who pays for return shipping?

The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.

How long does it take to get my refund?

Refunds are processed within 14 business days after we receive and inspect the returned item.

What are the requirements for returning hair extensions?

Hair extensions must have original tags attached, unaltered, not brushed out or cut, no color changes, and show no signs of wear. Original packaging should be included.

Can I return used cosmetics or accessories?

Accessories cannot be altered or show wear.

What if I received a damaged or defective product?

Please contact us within 72 hours at INFO@CELLIESCURLS.CO.UK if you received a damaged or defective item. We will facilitate a refund or exchange.

How do free gifts impact refunds?

Free gifts must be returned along with the order for a full refund. Keeping the gift results in deducting its retail cost from the refund amount.

Who can I contact for help with returns?

Please email us at INFO@CELLIESCURLS.COM if you need any assistance with returns or have additional questions!

What conditions must a product meet to be eligible for return?

Items must be in original condition with all tags and packaging. Hair extensions specifically cannot be altered, brushed out, cut, colored or show signs of wear. Opened or used cosmetics and worn clothing/accessories are not eligible.

Can I exchange an item instead of returning it?

Exchanges are possible if we have the item in stock. Shipping charges may apply for the new exchange order.

What if I got the wrong item in my order?

Contact us immediately if you received the incorrect item. We will evaluate and correct the issue.

Can I return earrings ?

For hygiene reasons, earrings and cannot be returned or exchanged.