OUR HAIR THE 411..
Can I straighten or colour my Cellie’s Curls extensions?
Cellie’s curls hair extensions can be straightened and coloured. However, please bear in mind that, just with your own hair, when not done correctly you can damage the natural hair extensions. Colouring your hair extensions may weaken the hair strands and alter the curl pattern. We recommend going to a professional colourist / hair stylist that is familiar with colouring curly and kinky hair.Cellie’s curlsextensions are steam processed to create each curl pattern. Lifting the hair with high volumes of developer to extremely light colours can damage the hair strands. Colouring is always done at the discretion of the customer. Cellie’s curls cannot be held responsible for any damage done to the hair texture as a result of colouring.
How long will my Cellie’s curls extensions last?
Cellie’s curls extensions are manufactured with considerable care and the hair we use is of great quality. The longevity of your clip-in hair extensions depends on the love and care you provide, the type of products you use on them, and how often you wear them. With proper care, you should be able to enjoy your natural hair extensions for a very long time. Usually, they last 6 months to 1 year or even longer. You receive a care instruction card, with every purchase, with instructions on how to maintain your Cellie’s curls extensions.
Which curl types do Cellie’s curls extensions come in?
At the moment, we offer 3 types of natural textures. Cellie’s curls best match 3b-3c type curls. The curls have a broad s-pattern and the strands are loosely packed together. Kinky Coils best match 3c-4a type coils. The coils have a tight s-pattern and the strands are moderately packed together. Kinky Curly best match 4b-4c type kinks. The kinks have a tight z pattern and the strands are densely packed together.
How do I find the best match for my natural hair type?
First, check the images we have on our product pages. If you still have doubts, drop us an email and we are going to sort you out!
I have more than one curl pattern, which texture should I order?
You should order the texture that matches the hair you are planning to leave out.
What colour are the Cellie’s curls hair extensions?
They come in a natural black / dark brown color. You will occasionally find a few grey hairs in the strands as we do not pre-colour the hair.
How do I take care of Cellie’s curls clip-in hair extensions?
Our care and maintenance tips are included in the package when you place an order alternatively you can have a read up here :
Returns and Refunds
How do I start a return with Cellies Curls?
To begin a return, contact us at INFO@CELLIESCURLS.CO.UK within 14 days of receiving your order. Provide your order number and indicate if you want a refund or exchange.
Who pays for return shipping?
The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.
How long does it take to get my refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.
What are the requirements for returning hair extensions?
Hair extensions must have original tags attached, unaltered, not brushed out or cut, no color changes, and show no signs of wear. Original packaging should be included.
Can I return used cosmetics or accessories?
Accessories cannot be altered or show wear.
What if I received a damaged or defective product?
Please contact us within 72 hours at INFO@CELLIESCURLS.CO.UK if you received a damaged or defective item. We will facilitate a refund or exchange.
How do free gifts impact refunds?
Free gifts must be returned along with the order for a full refund. Keeping the gift results in deducting its retail cost from the refund amount.
Who can I contact for help with returns?
Please email us at INFO@CELLIESCURLS.COM if you need any assistance with returns or have additional questions!
What conditions must a product meet to be eligible for return?
Items must be in original condition with all tags and packaging. Hair extensions specifically cannot be altered, brushed out, cut, colored or show signs of wear. Opened or used cosmetics and worn clothing/accessories are not eligible.
Can I exchange an item instead of returning it?
Exchanges are possible if we have the item in stock. Shipping charges may apply for the new exchange order.
What if I got the wrong item in my order?
Contact us immediately if you received the incorrect item. We will evaluate and correct the issue.
Can I return earrings ?
For hygiene reasons, earrings and cannot be returned or exchanged.