To begin a return, contact us at INFO@CELLIESCURLS.CO.UK within 14 days of receiving your order. Provide your order number and indicate if you want a refund or exchange.

The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.

Refunds are processed within 14 business days after we receive and inspect the returned item.

Hair extensions must have original tags attached, unaltered, not brushed out or cut, no color changes, and show no signs of wear. Original packaging should be included.

Accessories cannot be altered or show wear.

Please contact us within 72 hours at INFO@CELLIESCURLS.CO.UK if you received a damaged or defective item. We will facilitate a refund or exchange.

Free gifts must be returned along with the order for a full refund. Keeping the gift results in deducting its retail cost from the refund amount.

Please email us at INFO@CELLIESCURLS.COM if you need any assistance with returns or have additional questions!

Items must be in original condition with all tags and packaging. Hair extensions specifically cannot be altered, brushed out, cut, colored or show signs of wear. Opened or used cosmetics and worn clothing/accessories are not eligible.

Exchanges are possible if we have the item in stock. Shipping charges may apply for the new exchange order.

Contact us immediately if you received the incorrect item. We will evaluate and correct the issue.

For hygiene reasons, earrings and cannot be returned or exchanged.