Shipping and Delivery
Orders are typically shipped within 1-2 business days of purchase depending on availability and credit verification.
At Cellies Curls, we're thrilled to offer our products to customers around the globe. Below, you'll find our revised delivery details and other essential shipping information:
Here's a concise overview of the estimated delivery times and shipping fees for different regions:
|Location||Estimated Delivery Time||Shipping Method and Price|
|UK||2-5 Business Days||
Royal Mail Standard: Free
|Europe||3-7 Business Days||
Express: £19.99 (1-2 days)
Express: £14.99 (2-4 days)
European Tracked: £25.00
|USA Delivery||3-7 Business Days||
North America: Express with DHL: £15.00
Free Express with DHL on orders £200+
|Canada Delivery||3-7 Business Days||Canada Tracked: £20.00|
|Australia||3-7 Business Days||
Express: £11.99 (4-6 days)
Standard: £5.99 (7-11 days)
Australia Tracked: £35.00
|Rest of World||5-10 Business Days||
Express: £24.99 (1-5 days)
Express DHL: £15.00 - £30.00
Please remember that these are estimates and could be influenced by various factors.
We are committed to providing a seamless shopping experience. Here are some key points about our shipping process:
We ship to over 20 countries around the world including North America, the Middle East, Asia and Australia.
Estimated Delivery Time
We aim to deliver your order within the specified timeframes after payment processing. While we work diligently to ensure timely deliveries, factors like customs, local carrier transfers, transportation strikes, or unforeseen events might occasionally result in shipping delays.
Order Processing Time
We strive to process your order within 1-2 working days, Monday to Friday, excluding public holidays.
Custom Charges and Taxes
For orders outside the UK and US, customs charges might apply based on your location. These charges are separate from our product prices and shipping costs and are your responsibility. Not paying them could result in your package being returned.
Pre-ordered or Back-ordered Items
If your order contains pre-ordered or back-ordered items, rest assured that we'll ship any available items immediately. For pre-ordered or back-ordered items, we'll ship them as soon as they're available. If you've ordered multiple items in a single order and receive only a part of your items, don't worry – you'll receive the remaining items shortly after.
Tracking Your Order
Upon dispatch, you'll receive a confirmation email and/or text message (if you provided a mobile phone number) with a tracking ID and a link to track your package's journey. Please allow 1 to 3 working days for the tracking information to appear.
Wrong Address Disclaimer
Ensuring the accuracy of the shipping address is the responsibility of the buyer. While we strive to expedite processing and shipping times, there is a small window to correct an incorrect shipping address.
Thank you for choosing Cellies Curls. If you have any more questions or need assistance, feel free to reach out to us at firstname.lastname@example.org We're here to help!
Returns and Refunds
How do I start a return with Cellies Curls?
To begin a return, contact us at INFO@CELLIESCURLS.CO.UK within 14 days of receiving your order. Provide your order number and indicate if you want a refund or exchange.
Who pays for return shipping?
The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.
How long does it take to get my refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.
What are the requirements for returning hair extensions?
Hair extensions must have original tags attached, unaltered, not brushed out or cut, no color changes, and show no signs of wear. Original packaging should be included.
Can I return used cosmetics or accessories?
Accessories cannot be altered or show wear.
What if I received a damaged or defective product?
Please contact us within 72 hours at INFO@CELLIESCURLS.CO.UK if you received a damaged or defective item. We will facilitate a refund or exchange.
How do free gifts impact refunds?
Free gifts must be returned along with the order for a full refund. Keeping the gift results in deducting its retail cost from the refund amount.
Who can I contact for help with returns?
Please email us at INFO@CELLIESCURLS.COM if you need any assistance with returns or have additional questions!
What conditions must a product meet to be eligible for return?
Items must be in original condition with all tags and packaging. Hair extensions specifically cannot be altered, brushed out, cut, colored or show signs of wear. Opened or used cosmetics and worn clothing/accessories are not eligible.
Can I exchange an item instead of returning it?
Exchanges are possible if we have the item in stock. Shipping charges may apply for the new exchange order.
What if I got the wrong item in my order?
Contact us immediately if you received the incorrect item. We will evaluate and correct the issue.
Can I return earrings ?
For hygiene reasons, earrings and cannot be returned or exchanged.