Q: Do you collaborate with bloggers or influencers?
A: Yes, we're currently looking for more influencers to work with. We value collaborations and partnerships with bloggers and influencers in the beauty and fashion industry. If you have a strong presence in the digital space and are interested in working with us, we would love to hear from you. Please drop us an email a email@example.com with the title 'Collab' to discuss potential collaborations and opportunities.
Q: What is your policy for out-of-stock items?
A: We understand that sometimes our popular items may go out of stock due to high demand. In such cases, we have a restocking policy in place to ensure that customers can still have access to their desired products. If an item you wish to purchase is currently out of stock, we encourage you to reach out to us at firstname.lastname@example.org Our customer support team will be happy to provide you with information on the availability of the specific item and any estimated restocking timelines. Unfortunately, at this time, we do not offer pre-orders for out-of-stock items.
Q: How should I care for my hair extensions or wigs? A: Proper care and maintenance are essential to ensure the longevity and quality of your hair extensions or wigs. When you purchase our products, you will receive a detailed care instruction card with your order. This card contains valuable information and tips on how to care for and maintain your extensions or wigs. It covers topics such as washing, conditioning, styling, and storing your hairpieces. We highly recommend following these instructions to keep your hair extensions or wigs in optimal condition and extend their lifespan.
Q: How many bundles of hair do I need for a full head? A: We recommend using three bundles of hair for a full head. However, if you're considering longer lengths such as 22", 24", or 26", we suggest using four bundles. Longer bundles tend to have shorter wefts while maintaining the same weight as shorter bundles, so having an extra bundle ensures a fuller look.
Q: Can I straighten or color my hair extensions? A: Yes, our hair extensions can be straightened and colored. However, it's important to exercise caution and ensure proper technique to prevent damage. Similar to your natural hair, improper straightening or coloring can harm the hair strands. For coloring, we recommend consulting with a professional colorist or hair stylist experienced in working with curly and kinky hair textures. Keep in mind that coloring may weaken the hair strands and alter the curl pattern. It's always at your discretion, and we cannot be held responsible for any damage resulting from color treatment.
Q: How long will my hair extensions last? A: The longevity of your hair extensions depends on several factors, including the care provided, product usage, and frequency of wear. With proper care, our high-quality extensions can last from six months to a year or even longer. To ensure optimal lifespan, follow the care instructions included with your purchase. These instructions will guide you on how to maintain and care for your extensions to keep them in excellent condition.
Q: Which curl types are available for the hair extensions? A: Currently, we offer three natural texture options for our hair extensions. Our Curls texture best matches 3b-3c type curls, featuring a broad S-pattern with loosely packed strands. The Kinky Curls texture is designed for 3c-4a type coils, characterized by a tight S-pattern and moderately packed strands. Lastly, the Kinky Coily texture is ideal for 4b-4c type kinks, showcasing a tight Z-pattern with densely packed strands. Select the texture that best matches your natural hair type for a seamless blend.
Q: How do I determine the best match for my natural hair type? A: Start by reviewing the images we provide on our product pages, showcasing the different curl types and textures. If you still have uncertainties or need further assistance, please reach out to us. Our team will be happy to help you identify the best match for your natural hair type, ensuring a cohesive and natural look when wearing our extensions.
Q: What color are the extensions? A: Our extensions come in a natural black or dark brown color. It's important to note that there may occasionally be a few gray hairs within the strands, as we do not pre-color the hair. The natural color allows for versatility, as you can further customize the extensions through professional coloring if desired.
Q: How long does it take for the extensions to arrive? A: The delivery time for our extensions depends on your location. Please refer to our Shipping & Delivery section for estimated arrival times based on different countries and regions. We strive to process orders promptly and provide timely shipping to ensure you receive your extensions as soon as possible.
Q: What if my question hasn't been answered? A: If you have any additional questions or concerns that haven't been addressed, please feel free to contact us. You can reach us via email at email@example.com. Our dedicated customer support team will make every effort to assist you and provide the information you need. Please allow 24-48 hours for email responses, and we'll do our best to resolve any inquiries or issues you may have.
Q: Can I wash and style the hair extensions? A: Yes, you can wash and style our hair extensions. We recommend using sulfate-free and moisturizing hair care products to maintain the health and longevity of the extensions. When washing, gently cleanse the extensions in a downward motion, avoiding excessive tugging or rubbing. After washing, you can air dry the extensions or use a diffuser on a low heat setting. When styling, you can use heat tools such as curling irons or flat irons, but remember to use a heat protectant spray to minimize potential heat damage.
Q: Do you offer international shipping? A: Yes, we offer international shipping to select countries. To check if we ship to your location, please refer to our Shipping & Delivery section or contact our customer support team for more information. Please note that international shipping may have additional fees and longer delivery times due to customs procedures.
Q: Can I exchange or return my hair extensions? A: We accept exchanges or returns within 30 days of purchase, provided that the hair extensions are in their original condition and packaging. If you wish to exchange or return your extensions, please contact our customer support team to initiate the process. Keep in mind that return shipping costs may apply, and we recommend using a trackable shipping method. Once we receive and inspect the returned extensions, we will process your exchange or refund accordingly.
Q: Are the hair extensions made from human hair or synthetic materials? A: Our hair extensions are made from 100% human hair. We source high-quality, ethically obtained human hair to create our extensions. Human hair extensions provide a more natural look, versatility in styling, and the ability to blend seamlessly with your own hair.
Q: Can I swim or exercise with the hair extensions? A: While it's possible to swim or exercise with the hair extensions, we recommend taking precautions to protect them. Before swimming, apply a protective leave-in conditioner or oil to minimize exposure to chlorine or saltwater. After swimming or exercising, it's important to thoroughly rinse the extensions to remove any sweat or chemicals. Avoid excessive rubbing or tugging of the extensions when towel-drying and gently detangle them with a wide-tooth comb. It's also advisable to tie your hair in a loose braid or ponytail to prevent tangling during physical activities.
Q: Can I use hair products on the extensions? A: Yes, you can use hair products on the extensions, but it's important to choose products that are suitable for curly and kinky hair textures. Avoid products containing sulfates, alcohol, or harsh chemicals as they can dry out or damage the hair. Instead, opt for moisturizing and nourishing products designed for curly or natural hair. Leave-in conditioners, oils, and curl-enhancing creams can help maintain the softness, shine, and definition of the extensions.
Q: Do you offer wholesale or bulk purchasing options? A: Yes, we offer wholesale and bulk purchasing options for individuals or businesses interested in buying our hair extensions in larger quantities. For more information on wholesale pricing and requirements, please reach out to our wholesale team at firstname.lastname@example.org. They will provide you with the necessary details and assist you throughout the wholesale purchasing process.
Q: How do I care for the extensions while sleeping? A: To care for the extensions while sleeping, it's advisable to tie your hair in a loose braid or pineapple to prevent excessive tangling and matting. You can also use a satin or silk bonnet or pillowcase to protect the extensions and reduce friction, which can lead to frizz and breakage. Before bed, gently detangle the hair with a wide-tooth comb or your fingers and apply a small amount of leave-in conditioner or oil to keep the hair moisturized and manageable
Q: Can I dye or bleach the hair extensions? A: Yes, our hair extensions can be dyed or bleached. Since they are made from 100% human hair, they can be treated like your natural hair. However, we recommend seeking professional assistance to ensure proper application and minimize the risk of damage. It's important to perform a strand test before coloring or bleaching the entire set of extensions to determine the desired outcome and to assess the hair's response to the chemicals. Additionally, keep in mind that dyeing or bleaching the extensions may alter their texture and require extra care and maintenance.
Q: How long do the hair extensions last? A: The longevity of the hair extensions depends on various factors, including how well they are cared for and how frequently they are worn. With proper care and maintenance, our high-quality human hair extensions can last anywhere from several months to a year or longer. Regularly washing, conditioning, and moisturizing the extensions, as well as using heat protectant sprays when styling, can help prolong their lifespan. It's important to handle the extensions with care, avoid excessive heat or chemical exposure, and store them properly when not in use.
Q: Can I cut or trim the hair extensions to match my desired length? A: Yes, you can cut or trim the hair extensions to match your desired length. Just like natural hair, the extensions can be customized to suit your individual style. We recommend seeking the assistance of a professional hairstylist who is experienced in working with extensions to ensure a precise and seamless result. Keep in mind that once the extensions are cut, they cannot be reattached or restored to their original length, so it's important to carefully consider the desired length before making any cuts.
Q: How do I choose the right shade of hair extensions? A: Selecting the right shade of hair extensions is essential for achieving a natural and seamless look. We offer a variety of shades to match different hair colors. To find the best match, we recommend comparing the extensions to your own hair under natural lighting conditions. It's also helpful to consult our color chart or contact our customer support team for assistance in choosing the most suitable shade. If you're unsure about the exact match, it's generally safer to opt for a slightly lighter shade that can be easily blended with your hair or seek professional guidance.
Q: Can I wear the extensions with heat-styling tools? A: Yes, our hair extensions are designed to withstand heat-styling tools such as curling irons, flat irons, and hairdryers. However, it's crucial to use these tools at a moderate temperature and apply a heat protectant spray or serum before styling to minimize heat damage. Excessive heat can cause dryness, frizz, and even breakage, so it's important to be cautious and avoid prolonged exposure to high temperatures. Additionally, it's recommended to give your extensions regular breaks from heat-styling to maintain their health and longevity.
Q: Do you offer installation services for the hair extensions? A: At the moment, we do not offer installation services for the hair extensions. However, we provide detailed instructions and guidance on how to properly install and style the extensions yourself. If you're unsure about the installation process, we recommend seeking the assistance of a professional hairstylist who is experienced in working with extensions. They can ensure a secure and seamless installation, as well as provide additional styling tips and advice based on your specific needs.
Q: Can I wear the earrings while swimming or showering? A: We generally recommend removing the earrings before swimming or showering to prevent damage and prolong their lifespan. Water exposure, particularly in chlorinated or saltwater environments, can accelerate the wear and tear of the earrings and affect the integrity of the materials. It's advisable to store the earrings in a dry and safe place when not in use.
Q: How do I clean and maintain the earrings? A: To clean the earrings, gently wipe them with a soft, lint-free cloth or use a mild jewelry cleaning solution. Avoid using harsh chemicals or abrasive materials, as these can damage the earrings. It's also important to store the earrings in a clean and dry jewelry box or pouch to prevent tarnishing and scratches. If you have any specific questions about cleaning and maintaining your earrings, feel free to reach out to our customer support team for personalized advice.
Q: Can I return or exchange the earrings? A: Due to hygiene reasons, we generally do not accept returns or exchanges on earrings. However, if there is a defect or issue with the earrings upon arrival, please contact our customer support team within a specified time frame, and we will assist you in resolving the matter. We prioritize customer satisfaction and aim to provide a positive shopping experience.
Q: Can I wear the earrings if I have metal allergies? A: Our earrings are designed to be hypoallergenic and suitable for most individuals, including those with metal allergies. However, individual reactions can vary, and it's recommended to conduct a patch test or consult with a dermatologist if you have known metal allergies. If you have specific concerns or requirements, please contact our customer support team for further assistance.
Q: Do you offer earring sets or individual pairs? A: We offer both earring sets and individual pairs, depending on the style and design. Some of our earrings are sold as sets, allowing you to mix and match or wear them individually. Other designs are available as single pairs. Please refer to the product description or contact our customer support team to clarify whether the earrings you're interested in are sold as sets or individual pairs.
Q: Can I wear the earrings while sleeping? A: We recommend removing the earrings before sleeping to avoid any discomfort or potential damage. Sleeping with earrings can increase the risk of tangling, pulling, or bending, which may affect the earrings' shape and durability. It's advisable to take them off and store them safely during sleep.
Returns and Refunds
How do I start a return with Cellies Curls?
To begin a return, contact us at INFO@CELLIESCURLS.CO.UK within 14 days of receiving your order. Provide your order number and indicate if you want a refund or exchange.
Who pays for return shipping?
The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.
How long does it take to get my refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.
What are the requirements for returning hair extensions?
Hair extensions must have original tags attached, unaltered, not brushed out or cut, no color changes, and show no signs of wear. Original packaging should be included.
Can I return used cosmetics or accessories?
Accessories cannot be altered or show wear.
What if I received a damaged or defective product?
Please contact us within 72 hours at INFO@CELLIESCURLS.CO.UK if you received a damaged or defective item. We will facilitate a refund or exchange.
How do free gifts impact refunds?
Free gifts must be returned along with the order for a full refund. Keeping the gift results in deducting its retail cost from the refund amount.
Who can I contact for help with returns?
Please email us at INFO@CELLIESCURLS.COM if you need any assistance with returns or have additional questions!
What conditions must a product meet to be eligible for return?
Items must be in original condition with all tags and packaging. Hair extensions specifically cannot be altered, brushed out, cut, colored or show signs of wear. Opened or used cosmetics and worn clothing/accessories are not eligible.
Can I exchange an item instead of returning it?
Exchanges are possible if we have the item in stock. Shipping charges may apply for the new exchange order.
What if I got the wrong item in my order?
Contact us immediately if you received the incorrect item. We will evaluate and correct the issue.
Can I return earrings ?
For hygiene reasons, earrings and cannot be returned or exchanged.