Effective Date: June 26, 2023
- Information We Collect
1.1. Personal Information: When you make a purchase or create an account on our Website, we may collect personal details such as your name, email address, shipping address, and payment information. We only collect the information necessary to fulfill your orders and provide you with a personalized experience.
1.2. Automatically Collected Information: When you visit our Website, certain information is automatically collected, including your IP address, browser type, referring website, and browsing behavior. This data helps us analyze trends, administer the Website, and improve our services.
- Use of Information
2.1. We use the information we collect for the following purposes:
- Processing and fulfilling your orders, including shipping and payment processing.
- Communicating with you regarding your purchases, inquiries, or requests.
- Personalizing your experience on our Website and providing relevant content and offers.
- Improving our products, services, and Website based on customer feedback and preferences.
- Sending you promotional materials, updates, and newsletters, with your consent.
- Detecting and preventing fraudulent or unauthorized activities.
- Data Retention
- Data Sharing and Disclosure
4.1. We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing platforms. These service providers are contractually obligated to protect your information and use it only for the specified purposes.
4.2. We may also disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, protect our rights or the rights of others, or in the event of a merger, acquisition, or sale of assets.
- Data Security
5.1. We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights
6.1. You have the right to access, update, correct, and delete your personal information held by us. You can exercise these rights by contacting us using the information provided below. We will respond to your request in accordance with applicable data protection laws.
- Children's Privacy
7.1. Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from
nder the age of 13, please contact us immediately, and we will take steps to delete that information.
Returns and Refunds
How do I start a return with Cellies Curls?
To begin a return, contact us at INFO@CELLIESCURLS.CO.UK within 14 days of receiving your order. Provide your order number and indicate if you want a refund or exchange.
Who pays for return shipping?
The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.
How long does it take to get my refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.
What are the requirements for returning hair extensions?
Hair extensions must have original tags attached, unaltered, not brushed out or cut, no color changes, and show no signs of wear. Original packaging should be included.
Can I return used cosmetics or accessories?
Accessories cannot be altered or show wear.
What if I received a damaged or defective product?
Please contact us within 72 hours at INFO@CELLIESCURLS.CO.UK if you received a damaged or defective item. We will facilitate a refund or exchange.
How do free gifts impact refunds?
Free gifts must be returned along with the order for a full refund. Keeping the gift results in deducting its retail cost from the refund amount.
Who can I contact for help with returns?
Please email us at INFO@CELLIESCURLS.COM if you need any assistance with returns or have additional questions!
What conditions must a product meet to be eligible for return?
Items must be in original condition with all tags and packaging. Hair extensions specifically cannot be altered, brushed out, cut, colored or show signs of wear. Opened or used cosmetics and worn clothing/accessories are not eligible.
Can I exchange an item instead of returning it?
Exchanges are possible if we have the item in stock. Shipping charges may apply for the new exchange order.
What if I got the wrong item in my order?
Contact us immediately if you received the incorrect item. We will evaluate and correct the issue.
Can I return earrings ?
For hygiene reasons, earrings and cannot be returned or exchanged.