Frequently Asked Questions

Everything you need to know

From care routines to texture matching, find answers to your questions about our premium textured extensions.
Yes, our 100% human hair can be heat styled. We recommend using a heat protectant and keeping temperatures below 180°C to maintain the integrity and softness of the curls.
With proper care, our textured extensions can last 6-12 months or longer. Regular washing, conditioning, and protective storage will help maintain softness and curl definition.
For a full install, we recommend 3-4 bundles for lengths up to 18 inches, and 4-5 bundles for longer lengths. For crochet styles, 2-3 packs are typically sufficient.
Yes, our hair can be dyed darker or toned. We recommend consulting with a professional stylist experienced with textured hair to maintain curl pattern and softness.
Use a leave-in conditioner and curl cream after washing. Scrunch gently while damp, and allow to air dry or use a diffuser on low heat. Refresh with water and product between washes.
Match your natural texture or go one texture tighter for seamless blending. Our texture guide provides detailed descriptions and images to help you choose the perfect match.
UK orders typically arrive within 2-4 business days. International shipping times vary by location, usually 5-10 business days. You'll receive tracking information once your order ships.
Yes, we accept returns within 14 days of delivery for unopened, unused products in original packaging. Please contact our team to initiate a return.
Our hair works beautifully with crochet, sew-in, clip-in, and protective styling methods. The lightweight texture makes it comfortable for all-day wear.
Wash every 1-2 weeks or as needed. Use sulfate-free shampoo and a moisturizing conditioner. Always detangle gently from ends to roots before washing.
Yes, use lightweight, water-based products designed for curly and textured hair. Avoid heavy oils and silicones that can cause buildup and weigh down the curls.
Store in a satin bag or on a satin-lined surface in a cool, dry place. Ensure the hair is completely dry before storing to prevent mildew and maintain curl pattern.